Technical Support Engineer

The role

You will own technical investigations across support requests. You will work with engineering on bugs and operational issues and provide context to customer-facing teams.

What you will do

• Diagnose Production Issues using logs, request traces, API responses and reproducible examples
• Drive Technical Resolution by validating workarounds and coordinating engineering fixes
• Resolve What You Can by applying supported fixes and validating results
• Support Incident Response by providing technical context and investigation updates
• Prevent Repeated Incidents by writing runbooks and root-cause summaries
• Improve diagnostic tooling and bring recurring defects back to product engineering

Required qualifications

• Technical Support Experience investigating production software issues or equivalent engineering problems
• Debugging Ability to reason through logs, API behavior and system dependencies
• Coding Fundamentals to read code and build small tools or reproductions
• Clear Documentation for investigation notes
• Hands-On Troubleshooter for authentication, permissions, networking and data-flow problems

Nice to have

• Cloud application support
• Python or JavaScript experience
• Experience with SQL, HTTP APIs and Python or JavaScript for support investigation

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

About the company

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.