Customer Support Specialist

New York City. Posted 2 days ago

The role

You will own the support queue and provide first responses to product questions. You will troubleshoot known issues, maintain customer updates, and route failures to Technical Support Engineers.

What you will do

Triage chat and email requests by urgency and customer impact
Reproduce known issues and provide guidance or workarounds
Capture steps, context and examples needed to investigate an issue
Escalate issues to technical owners with user impact and reproduction steps
Turn recurring answers into useful help content

Required qualifications

Customer Service Instinct
Clear Communicator
Patient Investigator
Reliable Organization
Clear Case Management

Nice to have

Software support experience
Familiarity with ticketing tools
Experience with ticketing systems, service-level targets and knowledge-base documentation

Benefits

Health & Dental Insurance
Monthly Wellness Stipend
401K Matching

About the company

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. They are backed by the OpenAI Startup Fund.