Implementation Enginner

The role

You will serve as the primary technical point of contact for customers during trials and ongoing use. You will help engineering teams integrate and optimize their build workflows using EngFlow's platform.

What you will do

• Serve as the primary technical point of contact for trialing, new, and existing customers
• Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments
• Help customers optimize their use of EngFlow's products and ensure smooth adoption
• Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback
• Create and maintain internal and external documentation
• Engage with the broader community via forums, Slack, GitHub, and conferences
• Contribute to a culture of operational excellence through metrics, tooling improvements, and automation

Required qualifications

• 3+ years of experience in software development, technical support, SRE, or developer-facing roles
• Strong understanding of developer workflows and build systems
• Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, or JavaScript)
• Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes
• Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, or OpenShift)
• Great communicator able to explain complex technical concepts clearly in writing and on calls
• Experience writing or contributing to technical documentation or internal knowledge bases
• Customer-centric mindset with a passion for helping engineers solve tough problems

Nice to have

• experience with Bazel or Buck/Buck2
• experience working with async communication and distributed teams

Benefits

• medical benefits
• dental benefits
• vision benefits
• 401k/pension
• parental leave
• generous vacation
• meeting together several times a year at exciting destinations throughout the world

About the company

EngFlow helps developers save time by accelerating software builds and tests through a cloud-based, distributed service. The company builds tools that empower engineering teams to enhance developer velocity and improve build performance.