Customer Success Manager

The role

You will manage a portfolio of prioritized customers to help them launch and scale products. You will work with product, engineering, and senior stakeholder teams to own retention and expansion. You will also help build the Customer Success function, processes, and tooling.

What you will do

• Manage a portfolio of prioritised customers
• Work closely with customer product and engineering teams and senior stakeholders
• Own retention and expansion for accounts
• Run accounts with AI in the loop for research, debriefs, and data investigations
• Own the full post-sales cycle from product development through to launch and scale
• Build the Customer Success function including approach, processes, systems and tooling
• Collaborate with product teams to ensure builds reflect customer needs
• Partner with Sales and Marketing to improve the customer journey

Required qualifications

• 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting with start-up, technology or energy focus
• Comfortable in a customer-facing role
• Strong client hands and communication skills
• Ability to build trust-based relationships with all levels of an organization
• Technical aptitude and familiarity with common LLM tooling and AI agent frameworks
• Start-up mindset with high levels of agency, drive and ambition
• Comfortable in a fast-paced environment with high levels of ambiguity
• Entrepreneurial and energized by building from the ground up
• Analytically strong and a first principles thinker
• Ability to work collaboratively in a cross-functional team environment

Nice to have

• Experience from either the energy sector and/or API products

Benefits

• Competitive compensation
• Very attractive employee option program
• Access to best in class AI tooling
• Real investment in your AI fluency including dedicated time, internal skills library and tooling budget
• Three annual off-sites
• Flexible, human-first culture
• Stipend for setting up your home office

About the company

Enode is a layer between the home and the grid that connects and orchestrates devices at scale. The platform connects every asset and provides energy retailers one API for 1,000+ device models across 100+ brands.