Junior Operations Specialist (w/m/d)

The role

You will ensure operational processes around the sales process function smoothly. You will act as an interface between sales partners and internal teams to solve operational questions and coordinate processes.

What you will do

• Support and coordinate sales partners regarding operational questions and daily challenges.
• Direct contact with sales partners and internal teams to process requests.
• Process and solve operational cases along the sales process from lead handover to sales completion.
• Coordinate with internal teams when other departments are needed to solve problems.
• Monitor processes and KPIs to identify deviations and address problems.
• Identify improvement potential and support the optimization of operational processes.
• Take over own operational topics and smaller projects.

Required qualifications

• At least 1 year of professional experience in Operations, Customer Success, Account Management, Partner Management, Sales Support or a comparable area.
• Career starters after relevant full-time employment following an internship or working student activity are welcome.
• German at native level or at least C2.
• Good English skills.
• Hands-on and solution-oriented.
• Strong communication and service-oriented.
• Structured and reliable.
• Quick comprehension.
• Team player.

Benefits

• Modern office in Berlin-Friedrichshain with height-adjustable tables, table tennis, filled beverage refrigerators and barista coffee.
• Onboarding day with Welcome Bag and Buddy-program.
• Transparent All-Hands, short decision-making paths and an open feedback culture.
• Team and company events.
• 29 vacation days plus one free day on Christmas Eve and New Year's Eve.
• Discounted membership at Wellhub.
• Corporate Benefits.

About the company

Enpal aims for a solar system on every roof, a storage unit in every house and an e-car in every garage. The company provides an integrated total solution for decentralized energy using its AI-supported platform Enpal.One.