Kundenbetreuer:in (w/m/d)

The role

You will handle customer inquiries via telephone and email regarding PV systems. You will analyze complaints, coordinate with specialist departments, and ensure customer satisfaction through solution-oriented communication.

What you will do

• Process customer inquiries by telephone and email.
• Handle professional communication for complex PV system inquiries.
• Record customer complaints and analyze the facts.
• Develop solutions with specialist departments.
• Coordinate cooperation between specialist departments to ensure completion or rectification of PV systems.
• Support customers with empathetic and solution-oriented communication.
• Inform customers transparently about processing status.
• Independently follow up on open processes.
• Document all measures and accompany the process until resolution.

Required qualifications

• High resilience in demanding and conflict-prone customer situations.
• Professional working style.
• Open, friendly, and communicative personality.
• Ability to build trusting relationships with customers and internal partners.
• Assertiveness to represent customer concerns to specialist departments.
• Solution-oriented and proactive thinking.
• Service orientation to ensure high customer satisfaction.

Benefits

• Hybrid work concept.
• Workflex: possibility to work abroad for up to 30 days per year depending on responsibility.
• Modern office in Berlin-Friedrichshain with height-adjustable tables, table tennis, filled beverage coolers, and barista coffee.
• Onboarding day with Welcome Bag and Buddy-program.
• Transparent All-Hands and short decision-making paths.
• Open feedback culture.
• Team and company events.
• 29 + 2 vacation days.
• Discounted Wellhub membership.
• Corporate Benefits.

About the company

Enpal aims for a solar system on every roof, a storage unit in every house, and an e-car in every garage. The company provides an integrated total solution for decentralized energy using its AI-supported platform Enpal.One.