Kundenbetreuer (w/m/d)

The role

You will act as the central contact person for customers from contract signing to the construction phase. You will coordinate appointments, clarify questions, and support customers with subsidy topics.

What you will do

• Central contact person for customers from contract signing to the construction phase.
• Coordinate appointments, clarify questions and collect necessary documents.
• Support customers with subsidy topics and provide orientation.
• Transform individual steps into a smooth customer experience.
• Actively help build a new key department and shape its processes.

Required qualifications

• Structured, detail-oriented and independent way of working.
• Strong communication skills and a pronounced customer-first approach.
• Open to new things and interested in helping build a department from scratch.

Nice to have

• Experience in customer service, project coordination or key account management.
• Knowledge in photovoltaics, heat pumps, electrical engineering or wholesale.

Benefits

• Attractive development perspective with compensation above market level possible based on performance.
• High variable component linked to customer maturity.
• Onboarding day with welcome bag and buddy program.
• Transparent all-hands, short decision-making paths and open feedback culture.
• Team and company events.
• 29 + 1 vacation days.
• Discounted membership at Wellhub.
• Corporate Benefits.
• Company pension scheme.
• Permanent 25% discount on the entire Bosch Smart Home range.

About the company

Enpal aims to put a solar system on every roof, a storage unit in every house and an e-car in every garage. The company provides an integrated total solution for decentralized energy.