Enpal

Customer Excellence Manager:in (w/m/d)

Berlin. Posted 2 months ago

The role

You will handle customer inquiries via telephone and email regarding PV systems. You will analyze complaints, coordinate with specialist departments to ensure completion or rectification of systems, and manage the entire process until resolution.

What you will do

  • Process customer inquiries by telephone and email.
  • Handle professional communication for complex PV system inquiries.
  • Record customer complaints and analyze the facts.
  • Develop solutions with specialist departments.
  • Coordinate cooperation between specialist departments to ensure completion or rectification of PV systems.
  • Support customers with empathetic and solution-oriented communication.
  • Inform customers transparently about processing status.
  • Follow up on open processes independently.
  • Document all measures carefully.
  • Accompany the entire process until successful clarification.

Required qualifications

  • High resilience in demanding and conflict-prone customer situations.
  • Professional working style.
  • Open, friendly, and communicative personality.
  • Ability to build trusting relationships with customers and internal contacts.
  • Assertiveness to represent customer concerns to specialist departments.
  • Solution-oriented and proactive thinking.
  • Service orientation and joy in dealing with customers.

Benefits

  • Hybrid work concept.
  • Workflex: possibility to work abroad for up to 30 days per year depending on responsibility.
  • Modern office in Berlin-Friedshain with height-adjustable tables, table tennis, filled beverage coolers, and barista coffee.
  • Onboarding day with Welcome Bag and Buddy-program.
  • Transparent All-Hands and short decision-making paths.
  • Open feedback culture.
  • Team and company events.
  • 29 + 2 vacation days.
  • Discounted Wellhub membership.
  • Corporate Benefits.

About the company

Enpal aims for a solar system on every roof, a storage unit in every house, and an e-car in every garage. The company provides an integrated total solution for decentralized energy using its AI-supported platform Enpal.One.