Customer Settlement Expert

The role

You will own and resolve complex and critical customer cases from pre- to post-installation. You will coordinate stakeholders to find fast, effective, and cost-conscious solutions.

What you will do

• Own and resolve complex and escalated customer cases from start to finish
• Manage technical, operational, financial, and legal aspects of assigned cases
• Act as the main point of contact for customers during critical situations
• Coordinate with Operations, Finance, Supply Chain, Legal, Installation Partners, and Sales
• Identify root causes and define clear action plans to reach a resolution quickly
• Find pragmatic solutions that balance customer satisfaction and company interests
• Ensure continuous follow-up until each case is fully resolved
• Identify recurring issues and contribute to improving internal processes

Required qualifications

• Experience in Customer Operations, Account Management, Customer Care, Escalation or Complaint Management, or a similar role
• Strong problem-solving and stakeholder management skills
• Excellent communication and negotiation skills
• High level of ownership and ability to handle challenging customer situations
• Pragmatic, customer-focused, and solution-oriented mindset
• Italian fluency at C1/C2 level

Nice to have

• Good command of English

About the company

Enpal is a large German company working on the solar energy revolution. The team has over 65 nationalities.