Operations Manager:in (w/m/d)

The role

You will coordinate and schedule customer appointments and communicate with customers via phone, email, and digital channels. You will monitor operational processes, develop pragmatic solutions, and maintain information in the CRM/planning system.

What you will do

• Coordinate and schedule customer appointments
• Coordinate with internal teams and external contacts
• Maintain active customer contact via phone, email, and digital channels
• Monitor operational processes, tasks, deadlines, and feedback
• Actively shape existing processes and develop pragmatic solutions
• Document and maintain relevant information in the CRM/planning system
• Work closely with adjacent departments

Required qualifications

• Professional experience in the field of operations
• Reliable, responsible, and communicative
• Ability to maintain an overview in stressful situations
• Careful and detail-oriented work style
• Ability to work independently and find pragmatic solutions
• Completed vocational training or a degree

Nice to have

• Experience in the optimization and assurance of operational processes

Benefits

• Hybrid work concept
• Workflex: possibility to work abroad for up to 30 days per year depending on responsibility
• Modern office in Berlin-Friedrichshain with height-adjustable tables, table tennis, filled beverage refrigerators, and barista coffee
• Onboarding day with Welcome Bag and Buddy-program
• Transparent All-Hands, short decision-making paths, and open feedback culture
• Team and company events
• 29 vacation days plus one free day on Christmas Eve and New Year's Eve
• Discounted Wellhub membership
• Corporate Benefits
• Company pension scheme
• 25% permanent discount on the entire Bosch Smart Home range

About the company

Enpal aims to put a solar system on every roof, a storage unit in every house, and an e-car in every garage. The company provides an integrated total solution for decentralized energy using its AI-supported platform Enpal.One.