Kundenmanager (w/m/d)

The role

You will act as the central contact person for customers from contract signing to the construction phase. You will coordinate appointments, clarify questions, and support customers with subsidy topics to ensure customer satisfaction.

What you will do

• Central contact person for customers from contract signing to the construction phase.
• Coordinate appointments, clarify questions, and collect necessary documents.
• Support customers with subsidy topics and provide orientation.
• Transform individual steps into a smooth customer experience.
• Actively help build a new key department and shape its processes.

Required qualifications

• Structured, detail-oriented, and independent way of working.
• Strong communication skills and a customer-first approach.
• Open to new things and interested in helping build a department from the ground up.

Nice to have

• Experience in customer service, project coordination, or key account management.
• Knowledge in photovoltaics, heat pumps, electrical engineering, or wholesale.

Benefits

• Attractive development perspective with compensation above market level possible based on performance.
• High variable component linked to customer maturity.
• Onboarding day with welcome bag and buddy program.
• Transparent all-hands, short decision-making paths, and open feedback culture.
• Team and company events.
• 29 + 1 vacation days.
• Discounted Wellhub membership.
• Corporate Benefits.
• Company pension scheme.
• 25% discount on the entire Bosch Smart Home range.

About the company

Enpal aims to put a solar system on every roof, a storage unit in every house, and an e-car in every garage. The company provides an integrated total solution for decentralized energy using its AI-supported platform Enpal.One.