Customer Success Manager

The role

You will own and manage a portfolio of accounts to ensure customer satisfaction, retention, and growth. You will build relationships with stakeholders and execute strategic success plans to help customers achieve business outcomes.

What you will do

• Own and manage a portfolio of accounts
• Build and sustain strong relationships with key stakeholders
• Assess account health scores and take action to improve them
• Identify potential risks and lead mitigation plans
• Lead regular check-ins, Quarterly Business Reviews, and strategic discussions
• Develop and execute strategic success plans
• Act as the voice of the customer internally to influence roadmap decisions

Required qualifications

• Bachelor's degree or higher
• 2–3 years of Customer Success or key account management experience
• Excellent written and spoken English
• A commercial mindset
• A customer-oriented approach

Nice to have

• A passion for HR tech and familiarity with the latest trends in the space

About the company

Easygenerator is an international environment partnering with global brands to help them achieve learning and business goals.