Edia

Enterprise Customer Success Manager (CSM)

United States, Remote. Posted 5 days ago

The role

You will accelerate the adoption of an AI-powered platform and expand the footprint across K-12 districts. You will manage strategic accounts to drive Gross Dollar Retention and Net Dollar Retention.

What you will do

  • Develop and maintain trusted advisor relationships with district leadership, administrators, and educators.
  • Guide customers through best practices in AI-powered student success.
  • Analyze customer adoption trends, usage patterns, and student outcomes.
  • Identify upsell and cross-sell opportunities.
  • Implement proactive retention strategies to mitigate churn.
  • Collaborate with product and engineering teams to influence the roadmap.
  • Partner with customers to develop Joint Success Plans.
  • Lead training sessions, webinars, and workshops.

Required qualifications

  • Bachelor's or Master's degree in Business, Computer Science, or a related field
  • 5+ years of experience in a customer success, management consulting, technology consulting, or consultative role within the technology (SaaS) industry
  • Proven ability to navigate complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical and problem-solving skills
  • Exceptional communication and interpersonal skills
  • Demonstrated success in managing and expanding customer accounts, driving both gross dollar retention (GDR) and net dollar retention (NDR)
  • Experience implementing production technology solutions, driving change management, and evangelizing outcomes
  • Passion for K-12 education

Nice to have

  • Startup experience
  • MBA preferred

Benefits

  • Competitive compensation
  • Equity
  • Benefits package
  • Flexible vacation, especially during school holiday periods
  • Technology stipend

Before you apply

  • We are currently unable to sponsor or transfer work authorization for all jobs.

About the company

Edia is a Series A technology startup and the leading AI technology company in K-12 education. The company develops software to improve math education, tackle chronic absenteeism, and optimize data and intervention processes for school districts.