Account Manager

The role

You will own senior-level relationships between EDITED and customers in fashion, sportswear, and luxury. You will act as a trusted partner to customers and advocate for their needs while driving product adoption and account growth.

What you will do

• Own the health and growth of your portfolio.
• Identify upsell and expansion opportunities and manage the full proposal and contract process.
• Own the end-to-end renewal process from data analysis to contract execution.
• Leverage usage data and trends to identify renewal risks.
• Develop success plans for each customer.
• Drive product adoption across all accounts in your portfolio.
• Cultivate executive, mid-level, and project relationships.
• Build multi-threaded relationships with a focus on senior and executive stakeholders.
• Identify client risk signals and communicate them to your manager.
• Lead regular progress reviews including quarterly business reviews and monthly check-ins.

Required qualifications

• 3+ years working in B2B SaaS Account Management or Head Office Retail
• Expert technical competence and enthusiasm (understanding of SaaS software or technology and AI competency)
• Proven success in growing existing accounts and relationships

Nice to have

• Ideally, proven ability to manage 20 accounts

Benefits

• Enhanced parental leave policy
• 25 days annual leave + public holidays
• An extra day for every year at EDITED
• Stock options scheme

About the company

EDITED is the world’s leading AI-driven retail intelligence platform. They help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence.