Full Stack Engineer - Customer Experience

The role

You will build tools, integrations, and monitoring systems to enable AI agents and human support teams to resolve customer issues. This role involves designing AI systems and developing dashboards to track performance and surface insights.

What you will do

• Create integrations, AI tools, and MCP servers for AI agents
• Own the design and development of AI systems and tools to find and fix customer issues
• Develop monitoring systems and dashboards to track AI performance
• Identify automation opportunities across support team troubleshooting flows
• Collaborate with Software, Hardware, ML, and Operations teams to reduce time to root cause

Required qualifications

• 5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL)
• Strong ability to work independently and unblock yourself
• Experience building tools, integrations, or automation systems
• Must have built systems that use AI and used AI to build systems
• Strong Product and UX sense
• Ability to leverage and orchestrate AI coding assistants effectively
• Strong debugging skills and the ability to dive deep into complex technical issues
• Excellent communication skills to work across engineering, product, operations, and CX teams
• Comfort with ambiguity and the ability to define structure in a fast-moving environment
• Experience writing and implementing post mortems (or COEs)

Nice to have

• Experience with customer support, SRE, or building chatbots

Benefits

• Equity participation for every full-time team member
• Periodic equity refreshments based on performance
• A Pod

About the company

Eight Sleep is a sleep fitness company building hardware, software, and AI technology. They aim to fuel human potential through optimal sleep.