Account & Delivery Manager

The role

You will own the operational health and commercial growth of US client engagements. You will act as the bridge between robotics engineers and client technical leadership, keeping delivery on track and growing accounts through trust.

What you will do

• Own the P&L and growth strategy for US accounts, including SOW extensions, amendments and rate adjustments.
• Spot expansion opportunities and propose additional engineering capacity where it helps the client.
• Run QBRs, executive syncs and roadmap alignment sessions with client leadership.
• Monitor delivery, communication and team integration, and resolve friction early.
• Partner with Talent Acquisition and Technical Leads to turn client roadmaps into candidate profiles and onboard new engineers.

Required qualifications

• 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting or B2B tech services.
• Engineering background (Computer Science, Software, Mechatronics, Embedded Systems or related).
• Track record of account growth, upselling and long-term client retention.
• Experience managing LatAm engineers deployed into US client organizations.
• Advanced English (C1).
• Availability to travel periodically to the US.

Nice to have

• Exposure to robotics (ROS/ROS 2, SLAM, computer vision, simulation).
• Familiarity with nearshore staff augmentation models.
• Experience responding to technical RFPs/RFIs.

Before you apply

• Availability to travel periodically to the US is required.

About the company

ekumenlabs bridges technology companies with remote engineering talent from LATAM, USA and Europe. It provides engineering teams of all levels tailored to each project.