Account Manager

The role

You will own the full life-cycle of assigned accounts to drive retention and customer success. You will manage client relationships, oversee contract implementation, and lead project execution for higher education institutions.

What you will do

• Foster strong relationships with clients and stakeholders at school and state system levels.
• Partner with client core teams to identify and prioritize needs and objectives.
• Provide strategic consulting for student engagement, outreach, and application management.
• Oversee contract implementation and management across participating schools.
• Lead day-to-day execution of client projects with the project team.
• Monitor project activities, resourcing, and timelines.
• Conduct discovery sessions for platform implementation, setup, and configuration.
• Optimize student journeys, communication plans, and enrollment processes.
• Conduct assessments of recruitment and enrollment business processes.
• Collaborate with internal sales, product development, and customer support teams.

Required qualifications

• Minimum of 7 years in a customer-facing role, ideally in SaaS environments.
• Proven track record of success in managing and growing high-value, strategic accounts.
• Strong analytical and problem-solving skills.
• Excellent communication, relationship management, and presentation skills.
• Strategic thinking and ability to develop and execute customer success plans.
• Bachelor’s degree required

Nice to have

• Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight)

About the company

Element451 transforms how colleges and universities engage, recruit, and enroll students with an AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP).