IT Support Engineer

The role

The IT Support Engineer provides on-hand support to colleagues in the New York office. You will manage device lifecycles, provide AV support, and resolve end-user support tickets.

What you will do

• Assist with laptop procurement, setup, returns, and secure wiping
• Provide on-hand support to colleagues in the New York office
• Support office expansions and office buildouts
• Ensure meeting rooms and AV equipment are running reliably
• Log, prioritise and resolve support tickets
• Run IT onboarding calls for new joiners
• Contribute to IT initiatives
• Build automations and Slack bots to streamline repetitive work
• Write and maintain clear internal IT documentation and guides

Required qualifications

• Friendly, end-user focused attitude
• Strong organisational skills
• Attention to details
• Proactive mindset
• Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
• Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
• Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management
• Willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

Nice to have

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Experience with Agentic AI tooling
• Familiarity with bash scripting

Benefits

• Stock options
• Annual discretionary stipend for professional development
• Annual discretionary stipend to meet up with colleagues
• Annual team offsite
• Monthly co-working stipend if not located near main hubs

About the company

ElevenLabs is an AI research and product company transforming how we interact with technology. They serve millions of users and thousands of businesses through platforms like ElevenAgents, ElevenCreative, and ElevenAPI.