Enterprise Solutions Engineer - Mexico

The role

You will scale technical solutions for enterprise customers and support sales teams. You will architect solutions, create technical demonstrations, and build self-service tools for the voice AI platform.

What you will do

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features and work with product teams.

Required qualifications

• Passionate about AI, technology and ElevenLabs products.
• Enjoy working directly with customers, iterating on solutions and providing tailored support.
• Talent for identifying patterns that can be standardized and scaled.
• Strong empathy for customers, sales and product teams.
• Strong technical background to help customers architect integration between solutions.
• Experience working with customers.
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills with the ability to adapt messaging to different audiences.
• Fluency in English and Spanish.
• Deep understanding of the regional and cultural nuances.

Nice to have

• Based in São Paulo, Brazil
• Based in Mexico City

Benefits

• Annual discretionary stipend for professional development.
• Annual discretionary stipend to meet up with colleagues.
• Annual team offsite.
• Monthly co-working stipend if not located near main hubs.

About the company

ElevenLabs is an AI research and product company transforming how we interact with technology. They offer platforms including ElevenAgents, ElevenCreative, and ElevenAPI.