Account Management Lead - UK/I

The role

You will lead a team of experienced account managers across the UK&I region. You will balance people leadership, strategic direction, and hands-on customer impact to drive post-sales outcomes and customer value.

What you will do

• Lead, coach, and develop a high-performing AM team
• Own team and regional NRR performance, customer retention, and expansion goals
• Manage priority accounts directly as a player-coach
• Set strategic direction for the team
• Monitor and optimize delivery quality across all accounts
• Design and implement repeatable playbooks for renewals, upsells, and adoption
• Build and maintain executive-level relationships across priority accounts
• Represent the voice of the customer in leadership discussions
• Partner with Europe GTM and cross functional leadership

Required qualifications

• 10+ years of experience in Account Management or post-sales roles within SaaS
• 5+ years of direct people leadership experience
• Demonstrated technical acumen
• Strong player-coach mindset
• Demonstrated success in exceeding renewal, expansion, and NRR goals
• Expertise in CS methodologies and best practices
• Strong analytical and operational skills
• Strong builder mindset

Nice to have

• Experience with UK&I accounts
• Hands-on with tools (Salesforce, Gong, Sigma, Pylon)

Benefits

• Annual discretionary stipend for professional development
• Annual discretionary stipend to meet up with colleagues
• Annual team offsite
• Monthly co-working stipend if not located near main hubs

About the company

ElevenLabs is an AI research and product company transforming how we interact with technology. They serve millions of users and thousands of businesses through platforms like ElevenAgents, ElevenCreative, and ElevenAPI.