Elevenlabs

Account Manager - Japan

Japan, Remote. Posted 6 months ago

The role

This person will partner with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform. You will advise on agent design, analyze performance data, and drive expansion outcomes through net revenue retention and multi-product adoption.

What you will do

  • Advise on agent design, personas, conversation flows, tool integrations, and voice customization.
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
  • Integrate agents with existing data sources and systems.
  • Analyze agent performance data and conversational logs to identify optimization opportunities.
  • Own expansion outcomes across a defined portfolio of enterprise accounts.
  • Identify expansion opportunities and drive cross-sell through deeper agent usage.
  • Partner with Sales, Engineering, and Account Managers to convert technical success into revenue growth.

Required qualifications

  • 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
  • Excellent problem-solving, technical, and analytical skills
  • Strong communication and interpersonal skills
  • Strong understanding of the Japan market landscape and cultural nuances
  • Self-motivated and able to work independently in a remote or distributed team environment

Benefits

  • Annual discretionary stipend for professional development
  • Annual discretionary stipend to meet up with colleagues
  • Annual team offsite
  • Monthly co-working stipend if not located near a main hub

About the company

ElevenLabs is an AI research and product company transforming how we interact with technology. They serve millions of users and thousands of businesses through platforms like ElevenAgents, ElevenCreative, and ElevenAPI.