Elevenlabs
Billing Operations Manager
London, Remote. Posted 3 days ago
The role
The Billing Operations Manager manages the full billing lifecycle for enterprise accounts. This role involves provisioning new customers, managing subscriptions, and ensuring revenue integrity across Sales, Customer Success, Finance, and Engineering.
What you will do
- Translate closed-won deals from Salesforce into billing platforms like Stripe
- Reconcile executed order forms with provisioning requests
- Partner with Engineering to build automation and guardrails for provisioning
- Process mid-cycle changes including upgrades, downgrades, and seat changes
- Handle offboarding by closing subscriptions and issuing final invoices or credits
- Resolve invoice discrepancies raised by customers or Customer Success
- Run periodic audits of active subscriptions to verify contracted terms
- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Support month-end and quarter-end close by reconciling billing platforms with Finance records
- Surface pricing or configuration anomalies to relevant teams
Required qualifications
- 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers
- Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly)
- Experience turning closed-won deals and order forms into correct billing configurations
- Strong attention to detail
- Ability to read a contract or order form and spot gaps against provisioning requests
- Experience reconciling billing data to finance records and supporting month-end or quarter-end close
- Comfort working with Salesforce or another CRM
- Clear written communication
- Ability to work across Sales, Customer Success, Finance, Legal and Engineering
- Comfortable with ambiguity
- Ability to manage a high volume of accounts
Nice to have
- Experience with usage-based or hybrid pricing
- Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools
- Experience building automation or scripts, or partnering with Engineering on guardrails
- Experience running subscription audits
- Experience with pricing migrations or billing-system migrations
- Exposure to ASC 606 or revenue recognition basics
- Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)
- Experience at a high-growth SaaS or AI company
Benefits
- Annual discretionary stipend for professional development
- Annual discretionary stipend to meet up with colleagues
- Annual team offsite
- Monthly co-working stipend if not located near main hubs
About the company
ElevenLabs is an AI research and product company transforming how we interact with technology. They serve millions of users and thousands of businesses through platforms like ElevenAgents, ElevenCreative, and ElevenAPI.