Adoption Strategist - LATAM

The role

You will design and run scalable enablement and activation programs to drive customer adoption. You will develop deep product expertise and use data to build adoption strategies and playbooks.

What you will do

• Build and deliver scalable enablement and activation programs to educate customers on best practices
• Develop deep product expertise across the ElevenLabs platform
• Audit customer agents prompts, configurations, and feature setup to identify gaps
• Track and drive key leading and lagging adoption metrics
• Partner with Revenue Operations to iterate on reporting capabilities
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns
• Engage with external implementation partners and internal teams to unify adoption strategy
• Partner with leadership on high-impact initiatives

Required qualifications

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• Track record of building adoption focused programs from the ground up
• Ability to build automations and workflows with AI tools
• Extremely analytical
• Comfortable driving cross-functional outcomes without direct authority
• Experience managing a high-volume book of business at scale, mid-market or commercial segment
• Must be fluent in Spanish/Portuguese and English

Benefits

• Annual discretionary stipend for professional development
• Annual discretionary stipend to meet up with colleagues
• Annual team offsite
• Monthly co-working stipend if not located near main hubs

About the company

ElevenLabs is an AI research and product company transforming how we interact with technology. They serve millions of users and thousands of businesses through platforms like ElevenAgents, ElevenCreative, and ElevenAPI.