Technical Customer Support Specialist

The role

You will provide technical support to enterprise and B2B customers using ElevenLabs, the API, and the ElevenAgents platform. You will diagnose complex issues, identify product gaps, and build documentation.

What you will do

• Own enterprise support end-to-end
• Diagnose complex issues quickly and follow through until resolved
• Provide high-quality technical support in English
• Become a deep expert in ElevenAgents and AI integrations
• Identify patterns across support tickets and surface product gaps to engineering and product teams
• Build and maintain clear and accurate documentation
• Act as a trusted technical partner for enterprise customers

Required qualifications

• 2–3 years in technical customer support at a SaaS or high-growth tech company
• B2B or enterprise experience
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
• Solid understanding of APIs and how developers integrate them
• Comfortable reading and troubleshooting code, especially Python or JavaScript
• Experience working autonomously in a fast-moving, international, remote team
• Analytically sharp with a first-principles approach to debugging and problem-solving
• Strong communicator who can translate technical complexity into clear, actionable responses
• Self-directed

About the company

ElevenLabs is a global team building a new category of technology to be the first choice for AI audio.