Associate Solutions Engineer | Housing

The role

This person will provide technical support and solve issues for customers. They will investigate bugs using SQL and logs, advise clients on AI Assistant configuration, and manage client onboarding and integrations.

What you will do

• Understand client onboarding and system settings
• Understand integrations with email, calendar, CRM, and property management systems
• Communicate with clients to understand issues and business impact
• Resolve issues with customer service
• Prioritize time according to issue impact
• Advise clients on best practices for configuring and interacting with their AI Assistant
• Investigate root cause and impact using SQL queries, logs, and other data sources
• Write ticket summaries describing issues and reproduction steps
• Communicate bug fixes to clients and team members

Required qualifications

• Bachelor's degree in Computer Science or equivalent field
• 1-3 years of experience in similar role or field
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
• Bias towards data-driven decision-making and analytical skills
• Strong written and verbal communication skills
• Willingness to work in person at our office 5 days a week

Nice to have

• Experience with support software and CRMs (e.g., Zendesk, Salesforce)
• Experience in a customer-facing role
• Computer Science degree, bootcamp certificate, or equivalent
• Experience building projects using low code / no code tools such as Retool
• Advanced knowledge of Google Sheets or Excel
• Familiarity with DataDog or other similar event-logging software
• Familiarity with Postman or other API testing tools
• Familiarity with Reporting tools such as Tableau
• Experience writing SQL queries

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.