Customer Success Manager | Housing

The role

The Customer Success Manager will own strategic relationships with customers from frontline leasing teams to the C-Suite. You will act as a product expert to guide user experience and own customer satisfaction through the use of EliseAI products.

What you will do

• Become an expert in EliseAI’s products
• Understand customer business needs and goals to ensure successful adoption
• Provide support by working with Engineering, Product and Support teams to resolve client issues
• Write documentation and host workshops on product offerings
• Drive adoption of new products and features
• Partner with the implementation team to project manage client onboardings
• Strategize with the sales team to execute client success and engagement plans
• Review client reporting and usage metrics to optimize performance
• Identify underperforming customers to prevent churn
• Gather customer feedback and feature requests for Engineering and Product teams

Required qualifications

• 3+ years of technical B2B client-facing experience with a SaaS product
• Demonstrable ability to take ownership and accountability in a technical environment
• Strong written and verbal communication skills
• Ability to read and understand technical documentation and analyze data sets
• Currently manage a book of business of at least $3.5M ARR
• Must thrive in working in a fast-paced environment
• Ability to prioritize effectively
• Willingness to work in person at our office 4-5 days a week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan
• Fully stocked kitchen and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.