Associate Solutions Engineer | Healthcare

The role

This person will solve issues and answer questions for customers as a subject matter expert. They will investigate root causes using SQL and logs, communicate with clients, and advise on AI Assistant configuration.

What you will do

• Understand how to onboard clients and translate preferences into system settings
• Understand how integrations work with client telephony, EHR and PMS systems
• Communicate with clients to understand issues and business impact
• Resolve issues through thorough investigation
• Prioritize time according to issue impact
• Advise clients on best practices for configuring and interacting with their AI Assistant
• Investigate issues' root cause and impact using SQL queries, logs, and other data sources
• Write ticket summaries describing the issue, reproduction steps, and business impact
• Communicate bug fixes to clients and confirm issues are solved

Required qualifications

• 0-3 years of experience in similar role or field
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
• Bias towards data-driven decision-making and analytical skills
• Ability to break down complex technical concepts and communicate them clearly to both technical and non-technical audiences
• Demonstrated problem-solving skills and comfort working with ambiguous or open-ended problems
• Willingness to work in person at our office 5 days a week

Nice to have

• Experience in a customer-facing role
• Computer Science degree, bootcamp certificate, or equivalent
• Experience building projects using low code / no code tools such as Retool
• Advanced knowledge of Google Sheets or Excel
• Familiarity with DataDog or other similar event-logging software
• Familiarity with Reporting tools such as Tableau
• Experience writing SQL queries

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.