Customer Education Specialist | Housing

The role

You will ensure a seamless onboarding process and transition for clients as they adopt products. You will develop and execute onboarding strategies through customer-facing interactions and content creation.

What you will do

• Conduct thorough onboarding sessions with new and existing customers
• Develop and deliver engaging training sessions, both in-person and remotely
• Proactively seek feedback from customers throughout the onboarding process
• Act as a liaison between customers and internal teams
• Stay informed about industry trends and best practices in customer training and onboarding

Required qualifications

• 4+ years of experience in a customer-facing role
• Willingness to travel as needed to conduct in-person training sessions with clients
• Strong communication and presentation skills
• Technical proficiency
• Proven ability to build rapport with customers and establish trusted advisor relationships
• Highly organized and detail-oriented
• Willing to work in person with your team 4-5 days per week
• Willingness to travel to 2-3 customer onsites per month

Nice to have

• Experience creating educational content, including videos, tutorials, and documentation preferred

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.