Solutions Engineer (Product Expert) | Housing

The role

You will support product launch and implementation processes by working with clients, support engineers, and customer success managers. You will develop launch tools, provide technical support, and conduct product demonstrations.

What you will do

• Conduct thorough discovery sessions with new clients to understand their product area and requirements
• Act as the representative for Support Engineers within your product area
• Develop and maintain roadmaps for self-serve launch tools and internal launch settings
• Provide in-depth technical support and guidance to prospects
• Provide product demonstrations, presentations, and explanations of complex technical concepts
• Guide Customer Success Managers through product implementations
• Provide troubleshooting support for clients post-launch
• Gain an in-depth understanding of how the product works to meet client needs

Required qualifications

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Willingness to travel up to 20% to meet and engage with prospective clients
• Strong understanding of product development and launch processes
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Experience working with cross-functional teams, including engineering, operations, and product management
• Strong communication skills to explain complex technical concepts to non-technical stakeholders
• Familiarity with customer relationship management (CRM) tools and support ticketing systems
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to work independently and as part of a team
• Willing to work in person at our office 4-5 days per week

Nice to have

• Experience with QA processes and developing self-serve tools

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan
• Fully stocked kitchen and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.