IT Support Specialist

The role

You will serve as the primary point of contact for hardware, software, and network support. You will manage device lifecycles, maintain office infrastructure, and build IT systems and processes to improve scalability.

What you will do

• Serve as the primary point of contact for troubleshooting hardware, software, and network issues
• Build and maintain repeatable workflows like onboarding and device imaging
• Collaborate with Security, Facilities, and People Ops
• Coordinate with vendors for procurement, repairs, and maintenance
• Manage hardware and software inventories
• Lead IT onboarding and device setup for new hires
• Procure, configure, and deploy laptops, monitors, and peripherals
• Maintain local systems including WiFi, conferencing gear, and printers
• Implement light automations and create technical guides
• Set up and manage AV and video conferencing for company events

Required qualifications

• 1-3 years of experience in IT support, technical support, or a related role
• Strong expertise supporting macOS environments
• Experience with identity and device management platforms such as Mosyle, Jamf, Hexnode, or similar MDM solutions
• Familiarity with Google Workspace and Slack
• Understanding of identity and access management concepts, including Okta, SSO provisioning, and user lifecycle management
• Experience supporting AV systems, video conferencing technology, and large-scale company meetings or all-hands events
• Excellent written and verbal communication skills
• Ability and willingness to work onsite in our New York City office five days per week

Nice to have

• working knowledge of Windows systems

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.