Eliseai

Customer Success Specialist | Housing

New York City. Posted 5 days ago

The role

You will support the customer success team by onboarding customers and driving product adoption. You will work with Customer Success Managers to help customers achieve long-term success with the platform.

What you will do

  • Partner with Customer Success Managers to onboard customers
  • Develop deep knowledge of the EliseAI platform
  • Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
  • Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack
  • Host and support onboarding webinars and customer training sessions
  • Collaborate cross-functionally with Product, Support, and Sales teams
  • Recommend and help implement process improvements
  • Contribute to Customer Success strategy by identifying patterns, risks, and gaps
  • Attract top-tier talent to join our driven team

Required qualifications

  • 1–3 years of professional experience in customer-facing, project coordination, or support roles
  • Strong communication skills
  • Clear, organized working style
  • Comfortable navigating ambiguity and collaborating across multiple teams
  • Interest in growing into a full Customer Success Manager role over time
  • Eagerness to develop deep product expertise
  • Willingness to work in person at our office 4-5 days a week

Nice to have

  • Experience in SaaS, real estate, or healthcare industries
  • Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Collaborative in-office environment with an open floor plan
  • Fully stocked kitchen
  • All meals covered in the office
  • Unlimited vacation
  • Paid holidays
  • Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.