Knowledge Strategy, Senior Associate | Housing

The role

You will own the strategy and roadmap for external and internal knowledge experiences. This includes managing the customer-facing help center and improving the internal knowledge hub using AI tools.

What you will do

• Develop and own the strategy and roadmap for EliseAI’s external and internal knowledge experiences
• Own the coverage, structure, freshness, accuracy, and findability of our customer-facing help center
• Improve the internal knowledge hub and AI answer surface used by Support and Solutions Engineering
• Partner with technical teams to strengthen workflows that turn support tickets and product releases into knowledge
• Define and track standards for knowledge quality, coverage, usage, and adoption
• Build repeatable processes to capture knowledge from Product Managers, engineers, Solutions Engineers, and Implementation leads
• Use AI tools such as Cursor and Claude Code to design prompts, prototype workflows, and improve knowledge maintenance
• Build trust across teams to make it easy for subject-matter experts to contribute

Required qualifications

• Experience in knowledge strategy, content operations, product operations, or a related function
• Excellent writing skills
• Strong systems thinking
• Comfort using AI tools, designing prompts, and building lightweight workflows
• Ability to work effectively across Product, Engineering, Solutions, Support, and Implementation without direct authority
• Strong judgment and the ability to earn trust with senior technical and operational stakeholders
• Experience getting structured, useful input from busy subject-matter experts
• Ability to balance speed, quality, and coverage as the organization scales
• Willingness to work in person at our NYC office 4–5 days a week

Nice to have

• Prior ownership of a documentation or knowledge surface at an AI-first company
• Exposure to RAG evaluation, retrieval quality, or LLM evaluation frameworks
• Experience in SaaS or vertical AI
• Experience running knowledge programs across a fast-shipping product organization

Benefits

• Equity in the form of stock options
• Medical, dental, and vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Monthly fitness stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.