Customer Sentiment Specialist | Housing

The role

You will proactively call client on-site teams to gather sentiment, feedback, and insights. You will build relationships, support users with product knowledge, and escalate issues to Customer Success or Product Solutions.

What you will do

• Proactively call our client on-site teams to gather sentiment, feedback, and insights
• Build strong, trusted relationships through thoughtful, human conversations
• Become an expert in one EliseAI product and confidently support users
• Help walk customers through basic troubleshooting or setup when needed
• Recognize when an issue needs deeper support and escalate thoughtfully
• Create clear, well-documented support tickets with helpful context
• Partner closely with Customer Success and Product Solutions
• Spot patterns and trends from conversations and share insights with the team
• Support light Customer Success Associate tasks as needed

Required qualifications

• A strong communicator who’s curious, empathetic, and solution-oriented
• Experience supporting customers over the phone and navigating live conversations
• Comfort explaining technical concepts in a clear, approachable way
• Desire to become a product expert and a trusted partner to customers
• A collaborative, team-first mindset
• Willingness to work onsite in our NYC office 4–5 days per week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan
• Fully stocked kitchen
• All meals covered in the office
• Unlimited vacation
• Paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.