Renewal Manager | Housing

The role

The Renewals Manager will own the customer renewal motion end-to-end including forecasting, negotiation, process design, and expansion discovery. This role involves managing a high-volume book of business to lock in multi-year revenue and identify upsell opportunities.

What you will do

• Partner with C-level, VP, and director-level stakeholders to drive renewals
• Manage a high-volume book of business
• Exceed retention and multi-year renewal targets
• Identify upsell and cross-sell opportunities
• Collaborate with Sales, Customer Success, Finance, and Legal
• Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure
• Serve as the voice of the customer to product teams
• Work with GTM Strategy to refine and scale the renewal motion

Required qualifications

• 3-5+ years of relevant experience in a client-facing, quota carrying role (renewals, account management, sales, customer success)
• Demonstrated experience in consistently meeting and exceeding quotas
• Effective communicator with strong interpersonal and collaboration skills
• Willingness to work in person at our office at least 4 days a week

Nice to have

• Experience in managing complex renewal processes (multi-threading, ROI analysis, etc.)
• Experience working in real estate or prop tech

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

About the company

EliseAI improves the housing and healthcare industries by integrating AI agents into existing workflows. The company recently raised a $350 million funding round at a $4 billion valuation.