Lead AI Experience Designer

The role

You will serve as the founding design hire to establish UX/UI practices for client AI solutions. You will turn AI capabilities into polished products by leading user discovery, defining design standards, and designing end-to-end user experiences.

What you will do

• Establish principles, standards, and operating rhythm for AI product design
• Establish reusable design systems and interaction patterns
• Create design playbooks, templates, and review practices
• Lead user discovery, workflow research, concept testing, and usability testing
• Synthesize insights into user needs, opportunity areas, and product recommendations
• Design end-to-end user experiences from early concepts to high-fidelity interfaces
• Create intuitive interaction patterns for AI products
• Produce flows, wireframes, prototypes, visual systems, and implementation-ready specifications
• Partner with AI Product Managers and Forward Deployed Engineers
• Use AI tools to accelerate research, ideation, prototyping, testing, and production

Required qualifications

• 5+ years of experience in product design, UX design, service design, or a closely related discipline
• Demonstrated experience owning end-to-end product design
• Strong user-research capability, including interviews, concept validation, and usability testing
• Excellent product judgment
• A portfolio showing thoughtful interaction design, visual craft, and the ability to simplify complex workflows
• Experience working closely with product managers and engineers to ship real products
• Strong client-facing communication skills
• Comfort managing several concurrent workstreams without compromising quality
• An AI-native working style and a practical understanding of how modern AI systems shape product experiences

Nice to have

• Experience designing AI-enabled, data-heavy, enterprise, or workflow products
• Familiarity with the practical constraints of LLMs, agents, automation, and human-in-the-loop systems
• Experience in consulting, professional services, or other client-delivery environments
• Experience designing for complex or regulated industries
• Experience building or contributing to design systems, reusable interaction patterns, or product-design playbooks

Benefits

• A founding opportunity to define Eliza’s design practice
• Competitive compensation (base salary + performance incentives tied to client outcomes)
• Equity options
• Exposure to a wide range of industries and high-impact AI problems
• Travel opportunities for on-site client engagements (if desired)
• A collaborative, mission-driven team

About the company

eliza is a technology services company dedicated to helping organizations build and deploy cutting-edge AI solutions. They work across industries to bring real-world AI applications to life through technical expertise and client collaboration.