Customer Success Manager

The role

You will own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers. You will ensure they see measurable value, renew with confidence and grow with Elliptic.

What you will do

• Own the health, retention and expansion pipeline across your portfolio
• Run renewals end to end
• Forecast risk accurately and negotiate commercial terms
• Spot and lead expansion opportunities
• Run QBRs that show the value customers get from Elliptic
• Help shape the EMEA team's playbooks, tools and processes

Required qualifications

• B2B customer success or account management experience in SaaS
• Experience with a mid-market book
• Numbers to show for owned renewals or expansion (NRR, GRR, ARR)
• A financial services background: crypto, regtech, payments or traditional finance
• A structured, organised approach to client meetings
• Maturity to be trusted by clients and offer a view
• A close eye on the commercials
• Fluency with AI tools as part of your daily workflow

Nice to have

• AML, KYC or financial crime compliance experience
• Familiarity with blockchain, Web3 or digital assets
• A second European language
• An interest in representing Elliptic at industry events

Benefits

• Hybrid working: work from almost anywhere for up to 90 days a year
• Home office budget: £500 to set up your space
• Learning & development: $1,000 a year
• 25 days of annual leave plus bank holidays
• An extra day off for your birthday
• 16 weeks fully paid parental leave for eligible employees
• Private health insurance through Bupa
• Life assurance: cover of 4x your salary
• Full access to Spill for mental health
• Cycle to Work scheme

About the company

Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Their compliance tools cover the large majority of global crypto exchange volume.