Global Customer Marketing, Advocacy & Communities Manager

The role

This role grows Elliptic's customer marketing program into a lifecycle program that builds long-term relationships. You will build a community of compliance practitioners and own the automated workflows that manage the customer journey from signature to renewal.

What you will do

• Design and automate onboarding journeys for analysts, MLROs and executive sponsors
• Build automated product update and launch communications
• Run executive briefings regarding product roadmaps and research
• Collaborate with the product team on beta programs
• Build renewal re-engagement workflows
• Build the advocacy program and an agent to flag likely advocates
• Build a pipeline for case studies, quotes, logos and speakers
• Make customer proof visible on review platforms and third-party coverage
• Build a community of compliance practitioners through advisory boards and roundtables
• Build, maintain and improve the program's agents and workflows

Required qualifications

• 6+ years in customer marketing, lifecycle marketing or customer advocacy at B2B SaaS or technology companies
• Track record of building a customer advocacy programme or practitioner community
• Hands-on experience building AI workflows that replaced manual work
• Strong cross-functional skills with Customer Success and Sales
• Confidence working with senior executives at customer organisations
• Experience in a regulated industry
• Comfort with the data governance a regulated industry requires
• Fluent English

Nice to have

• A background in financial services, compliance or digital assets
• Additional languages

About the company

Elliptic helps financial institutions, crypto businesses and governments manage risk and investigate illicit activity in digital assets. Since 2013 they have built one of the deepest on-chain data sets in the industry.