Senior Product Manager, Patient Engagement & AI

The role

The Senior Product Manager will lead strategic execution for patient-facing AI across the care journey. This role involves designing and building AI agents, defining product strategy, and establishing evaluation frameworks to improve patient access and care quality.

What you will do

• Own patient-facing AI-powered experiences end to end
• Champion a values-driven approach to AI reflecting clinical values
• Ensure high experience quality across the end-to-end journey
• Partner with behavioral insights to own patient lifecycle communications strategy
• Apply behavioral science principles to conversation design and flow
• Own the safety standard for patient AI conversations and escalation paths
• Partner with Operations to redesign workflows around AI
• Establish evaluation frameworks for pre-launch testing and live production monitoring
• Partner cross-functionally to drive alignment and clear developmental blockers
• Present AI product vision and outcomes to executive and clinical leadership

Required qualifications

• 5+ years of software product management experience
• Experience shipping production conversational AI, LLM-powered agents, or automated customer or patient facing workflows
• Experience defining product strategy, authoring technical specifications, and managing full product lifecycles in an agile environment
• Experience collaborating with engineering teams on AI agent design
• Experience implementing and managing third-party agentic AI vendors or platforms in production
• Experience designing safe escalation and human-in-the-loop experiences for sensitive or high-risk user populations in regulated healthcare environments
• Experience with HIPAA compliance and PHI handling
• Experience defining product metrics connecting AI performance to user experience and operational outcomes
• Hypothesis-driven approach to product development including designing and running experiments
• Ability to lead multidisciplinary initiatives and align stakeholders
• Ability to influence without formal authority
• Strong communication skills

Nice to have

• healthcare experience
• behavioral health experience

Benefits

• Flex PTO policy (3-5 wks/year recommended)
• 11 paid company holidays
• Generous parental leave
• Medical, Dental, Vision, Life, and AD&D insurance
• Equip pays for a significant percentage of benefits premiums
• Spring Health 100% employer-paid mental health benefit
• 5 free therapy sessions and 5 free coaching sessions per year for employee and dependents
• Employee Assistance Program (EAP)
• HealthJoy 100% employer-paid platform
• 401K Option
• $50/month home internet stipend
• $250/month co-working space stipend

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company that provides care through a dedicated team including therapists, dietitians, physicians, and mentors.