Admissions Inquiry Representative (Short Term Assignment)

The role

The Admissions Inquiry Representative manages inbound patient inquiries via phone, email, and other communication forms. This person provides program information, discusses insurance and finances, and hands off interested families to the Specialist.

What you will do

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues.
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
• Perform other duties as assigned.

Required qualifications

• 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
• Experience with fast-paced, high volume inbound call management.
• Strong skills in communication and collaboration with diverse teams.
• Organized and results-driven.
• Comfortable in a fast-paced environment, subject to rapid change and innovation.
• Ability to operate standard office equipment and keyboards.
• Ability to talk or hear by telephone.
• Must be available during exact hours: Sunday through Thursday, 4:00 PM – 8:00 PM EST.

Nice to have

• Strong organizational skills
• Multitasking abilities
• Customer service and sales skills
• Comfortable working in a fast-paced startup environment
• Solving problems independently
• Comfortable with ambiguity

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company that provides dedicated care teams to patients.