Director, Business Operations

The role

The Director of Business Operations leads strategic execution, operational cadence, and infrastructure for the Care Operations function. This role manages a team of analysts and project managers to build scalable systems for care delivery and experience.

What you will do

• Own strategic planning, goal setting, and operational cadence for Care Operations.
• Lead a team of analysts and project managers through direct management and performance oversight.
• Design and execute initiatives to improve operational efficiency, regulatory compliance, and patient and provider experience.
• Direct data analysis and operational reporting to translate insights into action plans.
• Partner with cross-functional leadership to implement standardized processes and change management strategies.
• Establish tracking frameworks, operational metrics, and performance dashboards.
• Develop scalable operational infrastructure and continuous improvement mechanisms.
• Perform other duties as assigned.

Required qualifications

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).
• Demonstrated experience managing direct reports, including analysts or project managers.
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
• Demonstrated experience writing and utilizing SQL to query complex datasets.
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
• Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets).
• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.
• Must be able to remain in a stationary period for prolonged periods at a desk or workstation.
• Must be able to operate standard office equipment such as a computer screen and keyboards.
• Must be able to exchange accurate information, actively listen, and communicate clearly via phone, video conferencing, and/or in person.

Benefits

• Flex PTO policy (3-5 wks/year recommended)
• 11 paid company holidays
• Generous Parental Leave
• Medical, Dental, Vision, Life, and AD&D insurance
• Equip pays for a significant percentage of benefits premiums for individuals and families
• Spring Health 100% employer-paid mental health benefit through Guardian
• 5 free therapy sessions and 5 free coaching sessions per year for employee and dependents
• Employee Assistance Program (EAP)
• HealthJoy 100% employer-paid platform
• 401K Option
• $50/month home internet stipend
• Initial work-from-home stipend of up to $500

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company that builds upon evidence-based treatments to empower individuals to reach lasting recovery.