Equip

Lifecycle Operations Associate, Patient Engagement

Remote - USA. Posted 17 days ago

The role

You will serve as the operational backbone for digital patient engagement programs. You will build, QA, and launch programs in Braze and other tools to drive patient engagement and retention.

What you will do

  • Build, QA, and execute patient engagement programs across email, push, SMS, and in-app messaging.
  • Set up audience segmentation, triggered journeys, and Liquid personalization.
  • Track retention and engagement trends using SQL and Mode.
  • Use data to measure program impact and generate new ideas.
  • Design and analyze experiments tied to outcomes.
  • Apply behavioral science principles to message and journey design.
  • Partner with Clinical, Care Operations, Product, Insights and Marketing teams.
  • Partner with manager and team to enhance the end to end journey.
  • Support manager and team in maintaining an in-treatment content calendar.
  • Communicate results clearly with actionable recommendations.

Required qualifications

  • 2+ years in CRM, engagement operations, analytics, digital health, or a related field.
  • Working SQL skills.
  • Hands-on experience with a CRM or messaging platform.
  • Hands-on experience running multi-channel programs including push, SMS, and in-app messaging.
  • Genuine interest in behavioral science or behavioral design.
  • Comfortable with both quantitative data and qualitative insight.
  • Strong ownership and meticulous attention to detail.
  • Proactive use of AI tools.

Nice to have

  • Mode or similar BI tools
  • Braze
  • Experience at a company with a consumer mobile app in an area related to wellbeing

Benefits

  • Flex PTO policy (3-5 wks/year recommended)
  • 11 paid company holidays
  • Generous parental leave
  • Medical, Dental, Vision, Life, and AD&D insurance
  • Equip pays for a significant percentage of benefits premiums
  • Spring Health mental health benefit
  • 5 free therapy sessions and 5 free coaching sessions per year for employee and dependents
  • Employee Assistance Program (EAP)
  • HealthJoy healthcare concierge platform
  • 401K Option
  • $50/month home internet stipend
  • $250/month co-working space stipend

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company.