Lead Medical Assistant

The role

The Lead Medical Assistant oversees and mentors the Medical Assistant Team to ensure clinical excellence and operational efficiency. This role balances direct patient care with leadership responsibilities and team development.

What you will do

• Manage a team of Medical Assistants including performance expectations and KPIs
• Provide continuous feedback and performance reviews
• Maintain a caseload of patients and coordinate care across a multidisciplinary team
• Manage MA schedules and create coverage plans
• Identify and oversee training sessions
• Collaborate with Senior Medical Service Manager for meetings
• Provide administrative oversight and coverage for direct reports
• Assist with hiring and onboarding of new hires
• Develop and support growth plans for supervisees
• Complete medical staff tasks including data entry, faxing, and scheduling

Required qualifications

• 4+ years experience working in a Med Support role
• Experience in behavioral/Eating disorders for a minimum of 1 year
• Highly organized, skilled administrator
• Strong communicator with a high level of confidentiality
• Skilled at navigating electronic medical records
• Ability and willingness to pivot to other potential tasks
• Enthusiastic, strong team player

Nice to have

• CCMA (Certified Clinical Medical Assistant) or equivalent certification
• previous direct people management or mentoring experience
• virtual care experience

Benefits

• Flex PTO policy (3-5 wks/year recommended)
• 11 paid company holidays
• Generous Parental Leave Benefits
• Medical, Dental, Vision, Life, and AD&D insurance
• Spring Health mental health benefit
• 5 free therapy sessions and 5 free coaching sessions per year for employee and dependents
• Employee Assistance Program (EAP)
• HealthJoy platform
• 401K Option
• Student Loan Repayment
• Up to $1,000/year stipend for continuing education
• $50/month home internet stipend

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company that provides dedicated care teams to patients.