Product Support Associate (Temporary)

Remote - USA. Posted 15 days ago

The role

The Product Support Associate provides support to internal or external users experiencing software issues. This person will investigate and troubleshoot platform-related problems and document resolutions in a ticketing system.

What you will do

Provide prompt, courteous, and efficient support to internal or external users.
Investigate and troubleshoot software and platform-related problems via phone, email, and chat.
Assist users with hardware and software troubleshooting.
Escalate unresolved issues to senior team members or other internal teams.
Document issues and resolutions within the product support ticketing system.
Perform other duties as assigned.

Required qualifications

Associates or bachelors degree or equivalent experience.
Ability to work 9am-5pm CST.
Excellent verbal and written communication skills.
Strong customer-service orientation.
Ability to effectively collaborate with external and internal stakeholders.
Ability to consistently follow processes with strong attention to detail.
Quick learner with a strong interest in mastering new technologies.
Comfortable with ambiguity.
Ability to think critically to work through challenges in a fast-paced, fluid environment.
Must be able to remain in a stationary period for prolonged periods at a desk or workstation.
Must be able to operate standard office equipment.
Must be able to exchange accurate information, actively listen, and communicate clearly.

Benefits

Medical, Dental, Vision
Equip pays for a significant percentage of benefits premiums for individuals and families.
Spring Health, a 100% employer-paid mental health benefit through Guardian.
5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
401K Option!
$50/month stipend for home internet expenses.
Company Laptop.

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company.