Account Manager

The role

The Account Manager serves as a partner for health plans from implementation through value delivery. This person manages client interactions, leads reporting and analytics, and supports contracting conversations to drive retention and growth.

What you will do

• Support multiple health plan partners from implementation through ongoing value delivery.
• Serve as intermediary to represent partner interests to internal stakeholders.
• Quarterback day-to-day program delivery to deliver on program KPIs.
• Partner with Patient Acquisition & Marketing teams to execute growth strategy.
• Manage health plan satisfaction, renewals, expansion, contract adherence, P&L, and utilization.
• Produce and deliver client meeting agendas and report content.
• Execute implementation and account management strategy to achieve program milestones.
• Perform other duties as assigned.

Required qualifications

• Bachelor's degree from an accredited institution.
• 3-5 years of experience
• Previous experience in mental health working with Managed Care Organizations.
• Proven experience working with multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes.
• Strong interpersonal skills to build relationships and navigate complex organizations.
• Demonstrated experience owning and managing multiple concurrent relationships with a diverse client base.
• Key analytical abilities to generate program KPIs and insights.
• Strong understanding of the healthcare landscape, specifically payer and provider focused.
• A passion for living Equip’s mission and values.
• Ability to operate standard office equipment and keyboards.
• Ability to talk or hear by telephone.
• Must live with immediate access to the airport and reliable transportation.

Benefits

• Flex PTO policy (3-5 wks/year recommended)
• 11 paid company holidays
• Generous parental leave
• Medical, Dental, Vision, Life, and AD&D insurance
• Equip pays for a significant percentage of benefits premiums for individuals and families
• Spring Health 100% employer-paid mental health benefit through Guardian
• 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents
• Employee Assistance Program (EAP)
• HealthJoy 100% employer-paid platform
• 401K Option
• $50/month stipend for home internet
• $250/month stipend to use a co-working space

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company that operates in all 50 states.