Care Experience Associate

The role

The Care Experience Associate supports patient and family engagement and scheduling needs. This role involves administrative functions to support team outcomes and patient retention through cross-functional work with various departments.

What you will do

• Respond in a timely and efficient manner to assigned tasks.
• Meet and support established service goals and business objectives by meeting and exceeding performance standards.
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.
• Complete required documentation within Equip’s digital systems in a timely and accurate manner.
• Perform other duties as assigned.

Required qualifications

• 1+ year(s) professional customer service experience in a call center, medical office/clinic or other health care delivery setting
• Team Player: Understands how to work productively and collaboratively with fellow team members to complete assigned tasks.
• Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives.
• Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment. Able to navigate multiple technology systems and tools at one time.
• Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned.
• Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care.
• Communication: Effective communicator in both written and verbal communications.
• Reliability: Dependable, and can be counted on to deliver on all assigned tasks.
• Integrity: Honest, ethical, and respectful in all conversations and interactions with team members and customers.
• Results-Oriented: Committed to delivering strong results; open to coaching and constructive feedback.
• Organization and Time Management: Strong organizational abilities, including ability to review daily assigned tasks, assess time and support needed to accomplish tasks, and meet deadlines.
• Ability to operate standard office equipment and keyboards as well as to talk or hear by telephone.

Nice to have

• background in healthcare coordination, case management support, or behavioral health strongly preferred

Benefits

• Competitive Medical, Dental, Vision
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Spring Health, a 100% employer-paid mental health benefit through Guardian.
• 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
• 401K Option!
• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

About the company

Equip is a virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company that builds upon evidence-based treatments to empower individuals to reach lasting recovery.