Forward Deployed Systems Engineer

The role

You will work hands-on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator-based systems. You will own customer deployment execution end-to-end and build tooling and processes to make deployments scalable.

What you will do

• Drive deployments with customers and internal teams to identify risks and establish success criteria
• Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks
• Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes
• Build and maintain diagnostics, monitoring/telemetry, and dashboards
• Coordinate firmware updates, hotfixes, and configuration changes
• Manage update rollouts with minimal downtime
• Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides
• Partner with firmware/software/hardware engineering teams to drive reliability improvements
• Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams
• Improve deployment workflows, metrics, and best practices

Required qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field (or equivalent practical experience)
• Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles
• Deep experience with Linux/Unix installation, configuration, debugging, and performance tuning
• Strong networking fundamentals including TCP/IP, RDMA, and low-latency Ethernet
• Hands-on experience with high-speed networking such as 100GbE / 400GbE
• Strong ability to diagnose performance and integration issues across hardware + OS + networking layers
• BMC experience, telemetry/monitoring systems, RMA/failure analysis exposure

Benefits

• Medical, dental, and vision packages with generous premium coverage
• $500 per month credit for waiving medical benefits
• Housing subsidy of $2,500 per month for those living within walking distance of the office
• Relocation support for those moving to San Jose (Santana Row)
• Various wellness benefits covering fitness, mental health, and more
• Daily lunch and dinner in our office
• Unlimited compute budget subject to ROI justification

About the company

Etched is building hardware for frontier intelligence by co-designing chips, racks, software, and manufacturing. They are a fully in-person team in San Jose (Santana Row).