Forward Deployed Engineer, APJ

The role

Forward Deployed Engineers act as technical implementation specialists and engineering partners for customers. You will onboard customers to production, drive API adoption, and solve technical problems within customer codebases.

What you will do

• Onboard new customers from signed contract to production integration
• Drive consumption and adoption by finding new use cases and workloads
• Architect integrations to embed Exa in customer products and pipelines
• Anticipate churn and contraction risk by monitoring usage data
• Identify and drive expansion with Account Executives
• Debug and resolve technical issues across the full stack
• Partner with Support to triage and resolve customer escalations
• Serve as a technical specialist in presales for complex evaluations
• Turn customer feedback into product improvements
• Run technical reviews with customer CTOs, engineering leads, and PMs

Required qualifications

• Several years of programming experience
• Experience building and deploying a production server from scratch
• Experience working inside real codebases and production systems
• Track record of high performance in demanding environments
• Comfort owning customer relationships over the long term
• Ability to hold own in high-stakes technical conversations
• Analytical mindset to read usage data and spot trends
• High tolerance for context-switching, ambiguity, and sustained intensity
• Willingness to travel as needed for customer engagements

Nice to have

• Built and shipped user-facing products end to end
• Worked as a software engineer, forward deployed, solutions, or customer engineer, or in a technical account management role with real ownership
• Driven retention, expansion, or usage growth at a previous company
• Thrive in early-stage environments where your job description changes monthly
• Energized by being the person customers think of when they think of Exa
• Care deeply about the problem of organizing the world's knowledge and making it accessible to machines

Benefits

• Premium healthcare benefits (medical, dental, vision)
• Fertility benefits
• Monthly wellness stipend

About the company

Exa is building a search engine for the AI era. The company is a largely SF-based team of ~100.