Customer Success Manager Netherlands (m/f/x)

The role

You will own a strategic customer portfolio and design success strategies to drive adoption and retention. You will work cross-functionally to act as the voice of the customer and identify growth opportunities.

What you will do

• Own a portfolio of customers and guide them with tailored strategies.
• Identify upsell and cross-sell opportunities.
• Advocate for customers internally to influence product and service improvements.
• Work with Product, Engineering, and Sales teams.
• Track customer health metrics and transform insights into actionable strategies.

Required qualifications

• At least 3 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Communicate clearly and confidently in both Dutch and English.
• Comfortable presenting to senior stakeholders and leading customer conversations.
• Highly analytical.
• Experienced with CRM systems.
• Customer-obsessed mindset.

Nice to have

• Experience in SaaS, cybersecurity, or a similar environment

Benefits

• Hybrid-friendly culture with regular company-wide get-togethers.
• Weekly lunches (NL).
• Thursday socials.
• Generous time-off policy, including wellbeing and volunteering days.
• Learning and development support, including access to learning opportunities for staff.

About the company

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, the company has over 170 employees.