Field Operations Specialist

The role

You will travel to partner locations across the U.S. to install vision test kiosks and onboard store teams. You will also run site assessments and pre-shipout checks at the Charlestown HQ.

What you will do

• Travel to launch sites from major cities to rural communities across the U.S.
• Help install each kiosk on-site alongside third-party field technicians
• Onboard new partners and train store staff and opticians
• Run site assessments and agree on kiosk placement with the partner
• Own the pre-shipout checklist for every kiosk leaving HQ
• Provide remote troubleshooting guidance to field installation teams
• Keep site, install, and onboarding dates current in the internal tracker
• Coordinate maintenance and repair visits for deployed kiosks
• Keep onboarding materials, checklists, and SOPs up to date
• Support event setups, demo units, kiosk returns, and other operational projects

Required qualifications

• Great with people in person
• Highly organized, able to manage several sites, dates, and checklists at once
• Follows through without being chased
• Comfortable learning new technology
• Enjoys teaching others and can explain things simply
• Willing to travel about 50% of the time, sometimes on short notice or outside normal hours
• Able to lift up to 50 lbs

Nice to have

• Experience in optical, healthcare, retail technology, or training

Benefits

• Equity

Before you apply

• No single path into this role; retail, hospitality, customer service, events, or field operations experience is welcome

About the company

Eyebot is an outcome-focused technology company on a mission to make vision care accessible to everyone. Headquartered in Boston's Charlestown neighborhood, it makes a vision test kiosk and is backed by top investors and the National Science Foundation.