Implementation Manager

The role

You will drive the end-to-end delivery of customer implementations for an AI-powered digital pharmacy platform. You will work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions to health system customers.

What you will do

• Lead customer implementations from kickoff through go-live.
• Execute against implementation methodology and playbooks.
• Create and manage project plans, status reports, and risk logs.
• Coordinate internal resources and external partners.
• Proactively surface and resolve risks, issues, and dependencies.
• Serve as the primary point of contact for customers.
• Build relationships with clinical, operational, and IT stakeholders.
• Deliver regular implementation updates to stakeholders.
• Partner with Sales on scoping and deal transitions.
• Collaborate with Product and Engineering to surface customer feedback.

Required qualifications

• 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology
• Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B)
• Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
• Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them
• Strong health system domain expertise
• Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
• Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution
• Strong communicator
• Comfortable operating in ambiguity with a proactive, ownership-oriented mindset
• Proven track record managing multiple concurrent implementations against tight deadlines

Nice to have

• Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates)
• Epic certifications, implementation and/or integration experience
• Familiarity with Atlassian products — Jira, Confluence, Loom
• Knowledge of Agile software development processes and fundamentals
• Project Management certification (PMP, PgMP, PMI-ACP, or equivalent)

About the company

Foundation Health is an AI operating system for pharmacy. It is built to streamline how care is coordinated for specialty pharmacy.